My Account
Home
Courses
Enquire

BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

ITIL 4 Strategist: Direct, Plan and Improve (DPI)

This certification is part of both the ITIL 4 Managing Professional and Strategic Leader streams. It focuses on enabling practitioners to build an effective IT and digital strategy, with a strong emphasis on agile and lean ways of working, governance, risk management, and continual improvement.

Enquire Contact Us
Overview

ITIL 4 Strategist: Direct, Plan and Improve (DPI) focuses on equipping professionals with the skills to align IT strategy with business goals. It emphasizes governance, risk management, and continual improvement in IT services. The course covers agile, lean practices, and effective decision-making. It also teaches how to manage organizational change and ensure continuous improvement through metrics and reporting.

Offered By

AXELOS

Head office

192 Sloane Street London, SW1X 9QX United Kingdom

Members

145,000 members.

Vision & Mission

Axelos, part of PeopleCert, empowers organizations and professionals through globally recognized best practice methodologies. Their mission is to improve outcomes by leveraging frameworks like ITIL, PRINCE2, and MSP. They aim to inspire professionals to drive profitability, market growth, and adapt to business changes. Through certifications, they support excellence in service management, project delivery, and transformation.

What is the Eligibility?

Typically, there are no specific prerequisites for this certification. It is suitable for individuals interested in,ITIL 4 Strategist: Direct, Plan and Improve (DPI)  regardless of their background.

Who can do?
anyone who is interested to learn about following concepts can pursue ITIL 4 Strategist: Direct, Plan and Improve (DPI):
Service Planning, Service Design, Governance Frameworks, Continuous Improvement, Performance Metrics, Leadership in Service Management, Strategic Direction, Process Optimization, Stakeholder Engagement, Organizational Culture, Risk Management, Value Delivery.
individuals with the following designations:
Designations to pursue in ITIL 4 Strategist: Direct, Plan and Improve (DPI) include Service Delivery Manager, IT Service Manager, IT Director, Strategic Planner, Governance Consultant, Continuous Improvement Manager, IT Operations Manager, Project Manager, Change Manager, Performance Analyst, Process Owner, and Service Portfolio Manager..

Course structure

Module 1: Introduction to Strategic Planning and Governance

This module introduces the fundamental concepts of strategic planning, governance, and the role of ITIL in aligning IT services with business goals. It focuses on the importance of leadership and the key principles of strategic direction and planning.

Module 2: Planning and Improving Services

This module focuses on techniques for planning, designing, and improving IT services. It covers best practices for service lifecycle management, continual service improvement (CSI), and aligning services with customer needs.

Module 3: Directing and Improving Organizational Performance

This module provides an in-depth understanding of directing organizational performance through effective governance and continual improvement. It teaches how to drive performance by optimizing processes, managing risks, and enhancing the capability of the workforce.

Lecture plan

Module 1: Introduction to Strategic Planning and Governance (3Hours)

Module 1: Introduction to Strategic Planning and Governance (3Hours)

Module 2: Planning and Improving Services (3Hours)

Module 2: Planning and Improving Services (3Hours)

Module 3: Directing and Improving Organizational Performance (3Hours)

Module 3: Directing and Improving Organizational Performance (3Hours)

Learning Methodology

Berkeley offers expertly developed learning materials tailored to meet participants' needs, ensuring comprehensive coverage of the syllabus and optimal exam preparation.

‣ Tailored Material: Guides are designed to cover the entire syllabus, offering full preparation and deep understanding.

‣ In-Depth Content: Unlike superficial outlines, our materials provide fully developed theories and concepts, equipping participants with complete knowledge.

‣ Strategic Study: We help participants prioritize study time by indicating the weight of each topic, allowing efficient focus on crucial areas.

‣ Difficulty Levels: Topics are labeled as "Awareness" or "Proficiency," guiding participants to allocate time based on the required depth of knowledge.

‣ Comprehensive Coverage: Our materials include detailed theory and a glossary of technical terms to clarify complex concepts.

‣ Effective Learning Techniques: Visual aids and memorization techniques ensure long-lasting retention, helping candidates succeed.

Berkeley’s methodologies equip participants with the essential knowledge and tools for both exams and future success.

Lecture Image
Lectures

Our lecture plan integrates structured learning with interactive teaching methods, promoting engagement and collaboration. This approach ensures a comprehensive understanding of concepts, fostering critical thinking and practical application in real-world scenarios

Lecture Image
Practice Session

Practice sessions offer hands-on experience through guided exercises, enhancing skills and reinforcing knowledge. This practical approach ensures mastery of concepts, promoting confidence and competence in real-world applications

Lecture Image
Mock Examination

Mock examinations simulate real test conditions, providing valuable practice and assessment. This helps identify strengths and weaknesses, ensuring thorough preparation and boosting confidence for actual exams

berkeley's performance standards

Evaluates and ensure the quality of the training program and all its deliverables.  This is measured through the following indicators:
‣ Instructors' experience and style in presenting and explaining topics.
‣ Variety and balance of teaching methods (such as discussions, case studies, mock exams and videos) used in the course to ensure retention and to match the learning objectives.
‣ Level of interactivity.
‣ Feedback from program participants
‣ Full compliance with Institute standards and guidelines for preparation and study requirements and methodology.
‣ Progress reports from the training program provider.

what are the Exam information?

The ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam evaluates your understanding of the key concepts, principles, and methods involved in strategic planning and governance. It focuses on aligning organizational goals with effective service management practices, guiding continual improvement, and ensuring high performance in service delivery.

Exam Format & Duration

Format: 40 multiple-choice questions

Duration: 90 minutes (113 minutes for non-native English speakers)

Passing Score: 28 out of 40 (70%)

Type: Closed book

Exam Dates

​The ITIL 4 Strategist: Direct, Plan and Improve (DPI)  exam is available year-round through authorized providers like PeopleCert, offering flexibility for candidates to schedule their exams at their convenience.

Passing Criteria

Passing Score: 28 out of 40 (70%)
EXAM LOCATIONS

You can schedule and take the ITIL 4 Strategist: Direct, Plan and Improve (DPI)  exam online through PeopleCert, the official examination institute for ITIL certifications

Success Stories

“As a strong advocate for education and human development, I commend Berkeley for its exceptional commitment to empowering future leaders. The institution stands as a symbol of excellence, innovation, and opportunity. Students who walk its halls are nurtured with knowledge, values, and vision—qualities that contribute to building a stronger and more prosperous future for our nation.”- H.H. Shaikh Khalifa Al Hamid

Visit our Alumni

Alumni Benefits

‣ Exclusive Networking Events: Access invitations to industry-leading events and thought-leadership gatherings featuring renowned speakers.


‣ Monthly Updates: Stay informed with a newsletter highlighting the latest research, events, and activities from the school.


‣ LinkedIn Community Access: Join the Executive Education LinkedIn group for networking and professional development opportunities.


‣ Educational Discounts: Enjoy a 20% discount on open-enrollment programs and access to workshops focused on emerging trends.


‣ Global Alumni Network: Connect with a diverse alumni community through the Berkeley School’s online network and engage in country and interest groups.

Is It Worth the Investment?

The annual salary for professionals with ITIL 4 Strategist: Direct, Plan and Improve (DPI) certification varies by country:

UK: £50,000 - £85,000

USA: $75,000 - $130,000

UAE: AED 180,000 - AED 300,000

Canada: CAD 70,000 - CAD 120,000

KSA: SAR 180,000 - SAR 300,000

These figures depend on experience, location, and the specific role.

What You Earn

You will get a certificate of completion, which is highly reputed and accepted by employers

Career Advancement

The ITIL 4 Strategist: Direct, Plan and Improve certification accelerates career advancement by equipping professionals with the strategic skills needed for IT leadership roles.

Industry Relevance

ITIL 4 DPI is highly relevant across industries as it supports strategic IT service management, governance, and continuous improvement in rapidly evolving digital environments.

Future Trends

ITIL 4 Strategist: Direct, Plan and Improve (DPI) focus on integrating agile and lean methodologies, enhancing governance and risk management, and fostering a culture of continual improvement to align IT services with evolving business needs. 

Fundamental Knowledge

ITIL 4 DPI provides fundamental knowledge in aligning IT strategy with business goals through effective planning, governance, and continual improvement practices.

Technical Skills

ITIL 4 DPI develops technical skills in service management planning, performance measurement, risk control, and applying agile and lean governance strategies.

Related courses

ITIL4 Specialist: Create,Deliver and Support (CDS)

ITIL 4 Specialist: Create, Deliver, and Support (CDS) focuses on the integration of service management concepts to deliver and support IT services effectively.

Read More
ITIL 4 Specialist: Drive Skateholder Value (DSV)

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) module focuses on delivering value to stakeholders by aligning IT services with customer needs and expectations. It emphasizes effective communication, service management, and relationship building.

Read More
ITIL 4 Specialist: High-Velocity IT (HVIT)

ITIL 4 Specialist: High-Velocity IT (HVIT) is a certification designed for IT professionals working in fast-paced, digital environments. It focuses on applying Agile, Lean, and DevOps principles to deliver value swiftly and efficiently.

Read More

FAQ: ITIL 4 Strategist: Direct, Plan and Improve (DPI)

contact us for more information or to apply for admission. Seats fill up quickly, so we encourage early registration!

Cart

Cart (0)