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BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

Information Technology Infrastructure Library (ITIL4)

ITIL 4 (Information Technology Infrastructure Library) is a globally recognized framework for IT service management (ITSM) that focuses on aligning IT services with business needs. It introduces a holistic, flexible, and value-driven approach to managing IT services, emphasizing collaboration, automation, and continual improvement.

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Overview

ITIL 4 (Information Technology Infrastructure Library) is a modern framework for IT Service Management (ITSM) that helps organizations optimize IT services, enhance customer experiences, and drive business value. It introduces a flexible, holistic, and value-driven approach to managing IT services, ensuring seamless integration with modern practices like Agile, DevOps, and Lean.At its core, ITIL 4 is built around the Service Value System (SVS), which promotes collaboration, automation, and continual improvement. 

Offered By

AXELOS

Head office

192 Sloane Street London, SW1X 9QX United Kingdom

Vision & Mission

 ITIL 4 focus on optimizing IT service management (ITSM) to enhance efficiency, customer satisfaction, and business value. It aims to align IT services with business goals, ensuring seamless service delivery while reducing risks and costs. ITIL 4 promotes a holistic, agile, and flexible approach by integrating modern methodologies like Agile, DevOps, and Lean. It also emphasizes continuous improvement, collaboration, automation, and effective governance to create resilient, high-performing IT environments. By adopting ITIL 4, organizations can achieve better resource management, faster incident resolution, and improved service quality in a rapidly evolving digital landscape.

What is the Eligibility?

Typically, there are no specific prerequisites for this certification. It is suitable for individuals interested in,Information Technology Infrastructure Library (ITIL4)  regardless of their background.

who can do?
anyone who is interested to learn about following concepts can pursue Information Technology Infrastructure Library (ITIL4):
Framework & Service Value System (SVS), Guiding Principles & Governance, Service Management Practices, Agile, DevOps & Lean Integration, Continual Improvement & Optimization, Specialist Modules, Service Strategy & Business Alignment, Digital Transformation & Emerging Technologies.
individuals with the following designations:
ITIL 4 certifications open career paths in IT service management, business transformation, and digital strategy, with designations such as IT Service Manager, IT Operations Manager, ITIL Consultant, Change Manager, Problem Manager, Incident Manager, Service Delivery Manager, IT Governance Specialist, Digital Transformation Lead, IT Strategist, and IT Process Analyst. These roles help organizations optimize IT services, align IT with business goals, enhance efficiency, and drive continuous improvement using ITIL best practices..

Course structure

Module 1: Introduction to ITIL 4 and Service Management

ITIL 4 framework, focusing on key concepts such as the Service Value System (SVS) and how ITIL aligns IT services with business goals. It introduces the four dimensions of service management: people, processes, technology, and partners.

Module 2: The Four Dimensions of Service Management

Focuses on understanding the key areas that influence the effective design, delivery, and management of IT services. These dimensions ensure a holistic approach to service management, enabling organizations to deliver value. The four dimensions are:

Module 3: ITIL 4 Practices and Guiding Principles

ITIL practices that are essential for effective service management. It also covers the seven guiding principles that help organizations make better decisions, improve efficiency, and ensure value delivery

Lecture plan

Module 1: Introduction to ITIL 4 and Service Management Concepts (3Hours)

Module 1: Introduction to ITIL 4 and Service Management Concepts (3Hours)

Module 2: The Four Dimensions of Service Management (3Hours)

Module 2: The Four Dimensions of Service Management (3Hours)

Module 3: ITIL 4 Practices and Guiding Principles (3Hours)

Module 3: ITIL 4 Practices and Guiding Principles (3Hours)

Learning Methodology

Berkeley offers expertly developed learning materials tailored to meet participants' needs, ensuring comprehensive coverage of the syllabus and optimal exam preparation.

‣ Tailored Material: Guides are designed to cover the entire syllabus, offering full preparation and deep understanding.

‣ In-Depth Content: Unlike superficial outlines, our materials provide fully developed theories and concepts, equipping participants with complete knowledge.

‣ Strategic Study: We help participants prioritize study time by indicating the weight of each topic, allowing efficient focus on crucial areas.

‣ Difficulty Levels: Topics are labeled as "Awareness" or "Proficiency," guiding participants to allocate time based on the required depth of knowledge.

‣ Comprehensive Coverage: Our materials include detailed theory and a glossary of technical terms to clarify complex concepts.

‣ Effective Learning Techniques: Visual aids and memorization techniques ensure long-lasting retention, helping candidates succeed.

Berkeley’s methodologies equip participants with the essential knowledge and tools for both exams and future success.

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Lectures

Our lecture plan integrates structured learning with interactive teaching methods, promoting engagement and collaboration. This approach ensures a comprehensive understanding of concepts, fostering critical thinking and practical application in real-world scenarios

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Practice Session

Practice sessions offer hands-on experience through guided exercises, enhancing skills and reinforcing knowledge. This practical approach ensures mastery of concepts, promoting confidence and competence in real-world applications

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Mock Examination

Mock examinations simulate real test conditions, providing valuable practice and assessment. This helps identify strengths and weaknesses, ensuring thorough preparation and boosting confidence for actual exams

Berkeley's performance standards

Evaluates and ensure the quality of the training program and all its deliverables.  This is measured through the following indicators:
‣ Instructors' experience and style in presenting and explaining topics.
‣ Variety and balance of teaching methods (such as discussions, case studies, mock exams and videos) used in the course to ensure retention and to match the learning objectives.
‣ Level of interactivity.
‣ Feedback from program participants
‣ Full compliance with Institute standards and guidelines for preparation and study requirements and methodology.
‣ Progress reports from the training program provider.

what are the Exam information?

The AXELOS exams for ITIL 4 certifications are designed to assess a candidate's understanding of service management principles, practices, and methodologies based on the ITIL 4 framework. 

Exam Format & Duration

Format: Multiple choice questions

Number of Questions: 40 questions

Duration: 60 minutes

Exam Dates

​The ITIL® 4 Foundation certification exam is available year-round through authorized providers like PeopleCert, offering flexibility for candidates to schedule their exams at their convenience.

Passing Criteria

Pass Mark: 65% (26 out of 40)
EXAM LOCATIONS

You can schedule and take the ITIL 4 Foundation exam online through PeopleCert, the official examination institute for ITIL certifications

Success Stories

“As a strong advocate for education and human development, I commend Berkeley for its exceptional commitment to empowering future leaders. The institution stands as a symbol of excellence, innovation, and opportunity. Students who walk its halls are nurtured with knowledge, values, and vision—qualities that contribute to building a stronger and more prosperous future for our nation.”- H.H. Shaikh Khalifa Al Hamid

Visit our Alumni

Alumni Benefits

‣ Exclusive Networking Events: Access invitations to industry-leading events and thought-leadership gatherings featuring renowned speakers.


‣ Monthly Updates: Stay informed with a newsletter highlighting the latest research, events, and activities from the school.


‣ LinkedIn Community Access: Join the Executive Education LinkedIn group for networking and professional development opportunities.


‣ Educational Discounts: Enjoy a 20% discount on open-enrollment programs and access to workshops focused on emerging trends.


‣ Global Alumni Network: Connect with a diverse alumni community through the Berkeley School’s online network and engage in country and interest groups.

Is It Worth the Investment?

Salaries for ITIL 4-certified professionals vary based on location, experience, and job role, with higher earnings for senior-level positions in IT service management.

  • USA: ITIL-certified professionals earn $80,000–$150,000 annually, with roles like IT Service Manager, IT Operations Manager, and ITIL Consultant commanding top salaries.
     
  • UK: Salaries range from £45,000–£95,000, with Service Delivery Managers and IT Governance Specialists among the highest earners.
     
  • Canada: Professionals make between CAD 75,000–140,000, especially in IT strategy, IT operations, and business transformation.
     
  • UAE: Salaries range from AED 180,000–480,000, with demand for ITIL experts in digital transformation, cloud computing, and cybersecurity.
     
  • KSA (Saudi Arabia): ITIL-certified professionals earn SAR 150,000–400,000, especially in government, finance, and large-scale IT service management.

 

What You Earn

You will get a certificate of completion, which is highly reputed and accepted by employers

Fundamental Knowledge

ITIL 4 provides a structured framework for IT service management (ITSM), focusing on value-driven service delivery, efficiency, and continuous improvement.

Industry Relevance

IT, finance, healthcare, government, and telecommunications, ensuring efficient service management and business alignment.

Career Advancement

ITIL 4 certification enhances career growth, leadership opportunities, and salary potential in IT service management, governance, and digital transformation.

Technical Skills

IT service management, incident and problem resolution, change control, automation, and integration with Agile and DevOps.

Future Trends

AI-driven automation, cloud-based service management, enhanced cybersecurity integration, and seamless DevOps collaboration.

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FAQ: Information Technology Infrastructure Library (ITIL4)

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