My Account
Home
Courses
Enquire

BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

Google IT Support Professional Certificate

​The Google IT Support Professional Certificate is a beginner-friendly program that equips learners with essential IT support skills, including troubleshooting, customer service, networking, operating systems, system administration, and security.

Enquire Contact Us
Overview

​The Google IT Support Professional Certificate is a beginner-friendly, online program developed by Google to prepare learners for entry-level IT support roles. Over approximately six months, the five-course curriculum covers troubleshooting, customer service, networking, operating systems, system administration, and security. No prior IT experience is required, making it accessible to individuals seeking to start a career in IT support. 

Offered By

Berkeley School of Buisness Art & Sciences

What is the Eligibility?

Typically, there are no specific prerequisites for this certification. It is suitable for individuals interested in,Google IT Support Professional Certificate regardless of their background.

Who can do?
anyone who is interested to learn about following concepts can pursue Google IT Support Professional Certificate:
Troubleshooting and Customer Service, Networking, Operating Systems, System Administration, Security, Cloud Computing, IT Infrastructure.
individuals with the following designations:
Completing the Google IT Support Professional Certificate can open the door to various entry-level positions in the IT support field. Some of the roles you might pursue include IT Support Specialist, Help Desk Technician, Technical Support Specialist, IT Technician, Systems Analyst, Network Engineer, and IT Assistant.

Course structure

Module 1: IT Support Fundamentals and Technical Skills

The course covers computer hardware, internet functionality, operating system installation, and foundational troubleshooting techniques. By the end of this module, participants will be equipped to assemble computers, install operating systems, and effectively address common technical issues

Module 2: The Bits and Bytes of Computer Networking

Covering fundamental networking technologies and protocols, cloud computing, and practical applications. By the end of this module, learners will be equipped to describe computer networks using a five-layer model, understand standard TCP/IP protocols, apply network troubleshooting techniques, and comprehend cloud computing concepts and services

Module 3: IT Security and Cloud Computing (3Hours)

Delve into the intricacies of operating systems, focusing on tasks such as managing software, configuring hardware, and performing essential administrative functions. The course emphasizes hands-on practice, enabling students to effectively navigate and utilize operating systems to their full potential. 

Module 4: IT Security and Career Development

Essential cybersecurity principles, including threat identification, encryption methods, and security protocols. It also emphasizes career preparation by offering insights into job roles, required skills, and guidance on securing positions in the cybersecurity field. The module highlights the importance of both technical expertise and soft skills, preparing learners for a successful career in IT security.

Lecture plan

Lecture 1: Technical Support Fundamentals (3Hours)

Lecture 2: Technical Support Fundamentals (3Hours)

Lecture 3: Networking and Operating Systems (3Hours)

Lecture 4: Networking and Operating Systems (3Hours)

Lecture 5: System Administration and IT Infrastructure (3Hours)

Lecture 6: System Administration and IT Infrastructure (3Hours)

Lecutre 7: IT Security and Career Development (3Hours)

Lecutre 8: IT Security and Career Development (3Hours)

Learning Methodology

Berkeley offers expertly developed learning materials tailored to meet participants' needs, ensuring comprehensive coverage of the syllabus and optimal exam preparation.

‣ Tailored Material: Guides are designed to cover the entire syllabus, offering full preparation and deep understanding.

‣ In-Depth Content: Unlike superficial outlines, our materials provide fully developed theories and concepts, equipping participants with complete knowledge.

‣ Strategic Study: We help participants prioritize study time by indicating the weight of each topic, allowing efficient focus on crucial areas.

‣ Difficulty Levels: Topics are labeled as "Awareness" or "Proficiency," guiding participants to allocate time based on the required depth of knowledge.

‣ Comprehensive Coverage: Our materials include detailed theory and a glossary of technical terms to clarify complex concepts.

‣ Effective Learning Techniques: Visual aids and memorization techniques ensure long-lasting retention, helping candidates succeed.

Berkeley’s methodologies equip participants with the essential knowledge and tools for both exams and future success.

Lecture Image
Lectures

Our lecture plan integrates structured learning with interactive teaching methods, promoting engagement and collaboration. This approach ensures a comprehensive understanding of concepts, fostering critical thinking and practical application in real-world scenarios.

Lecture Image
Practice Session

Practice sessions offer hands-on experience through guided exercises, enhancing skills and reinforcing knowledge. This practical approach ensures mastery of concepts, promoting.

Lecture Image
Mock Examination

Mock examinations simulate real test conditions, providing valuable practice and assessment. This helps identify strengths and weaknesses, ensuring thorough preparation and boosting confidence for actual exams.

berkeley's performance standards

Evaluates and ensure the quality of the training program and all its deliverables.  This is measured through the following indicators:
‣ Instructors' experience and style in presenting and explaining topics.
‣ Variety and balance of teaching methods (such as discussions, case studies, mock exams and videos) used in the course to ensure retention and to match the learning objectives.
‣ Level of interactivity.
‣ Feedback from program participants
‣ Full compliance with Institute standards and guidelines for preparation and study requirements and methodology.
‣ Progress reports from the training program provider.

Success Stories

“As a strong advocate for education and human development, I commend Berkeley for its exceptional commitment to empowering future leaders. The institution stands as a symbol of excellence, innovation, and opportunity. Students who walk its halls are nurtured with knowledge, values, and vision—qualities that contribute to building a stronger and more prosperous future for our nation.”- H.H. Shaikh Khalifa Al Hamid

Visit our Alumni

Alumni Benefits

‣ Exclusive Networking Events: Access invitations to industry-leading events and thought-leadership gatherings featuring renowned speakers.


‣ Monthly Updates: Stay informed with a newsletter highlighting the latest research, events, and activities from the school.


‣ LinkedIn Community Access: Join the Executive Education LinkedIn group for networking and professional development opportunities.


‣ Educational Discounts: Enjoy a 20% discount on open-enrollment programs and access to workshops focused on emerging trends.


‣ Global Alumni Network: Connect with a diverse alumni community through the Berkeley School’s online network and engage in country and interest groups.

Is It Worth the Investment?

​The annual salaries for roles obtained through the Google IT Support Professional Certificate vary by country and are influenced by factors such as experience, location, and specific job responsibilities. 

  • United States: $50,000 to $70,000​ Anually 
     
  • Canada: Approximately CAD 70,695 ​Anually
     
  • United Arab Emirates (UAE): AED 60,402 to AED 234,364 ​Anually
     
  • Saudi Arabia (KSA): SAR 43,200 to SAR 57,600 Anually 

What You Earn

You will get a certificate of completion, which is highly reputed and accepted by employers

Future Trends

​The Google IT Support Professional Certificate is continually updated to align with evolving industry standards, ensuring learners acquire relevant and up-to-date IT support skills

Industry Relevance

Google IT Support Professional Certificate is recognized by leading employers, including Google, and serves as a gateway to various entry-level IT support roles. ​

Fundamental Knowledge

Google IT Support Professional Certificate requires no prior experience or degrees; it's designed for beginners aiming to develop foundational IT support skills.

Technical Skills

Google IT Support Professional Certificate imparts technical skills including troubleshooting, customer support, networking, operating systems, system administration, security, and Python programming. ​

Career Advancement

Google IT Support Professional Certificate offers foundational IT skills, paving the way for roles like IT Support Specialist, Help Desk Technician, and Technical Support Specialist. 

FAQ: Google IT Support Professional Certificate

contact us for more information or to apply for admission. Seats fill up quickly, so we encourage early registration!

Cart

Cart (0)