BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

Hiring Relationship Officer

We are hiring a Relationship Officer to build, manage, and strengthen client relationships while driving business growth. The ideal candidate should be an active listener with strong communication skills and a customer-focused mindset. Success in this role requires the ability to engage with both existing and potential clients, handle inbound and outbound interactions effectively, and convert leads into long-term relationships through consistent follow-ups and personalized solutions.

You will be responsible for building, managing, and strengthening client relationships while driving revenue growth through effective sales and customer engagement. This role combines sales excellence with proactive client communication, including handling both inbound and outbound interactions within the education and training sector.

You will engage with prospective and existing clients through regular communication, identifying opportunities to convert leads, promote services, and maximize revenue. Success in this role requires strong follow-up, consistent engagement, and the ability to understand and respond to client needs effectively.

Responsibilities:

Sales Performance: Drive sales performance by identifying new opportunities and converting leads into clients.

Outbound Calling: Conduct outbound calls to generate leads, present offerings, and close sales.

Lead Follow-Up: Follow up consistently on inquiries and prospects to improve conversion rates.

Inbound Support: Handle inbound calls, providing accurate information and solutions to clients.

Relationship Building: Build and maintain long-term client relationships through trust and engagement.

Customer Service: Deliver excellent customer service through professional and timely communication.

Issue Resolution: Resolve client concerns efficiently while maintaining a customer-first approach.

Account Management: Manage client accounts and maintain accurate records in CRM systems.

Team Coordination: Coordinate with internal teams to ensure smooth service delivery.

Performance Tracking: Track interactions, sales pipeline, and performance metrics.

Requirements:

Female candidate aged between 20–30 years

Experience in sales, tele-calling, customer service, or relationship management preferred

Strong verbal communication skills in English, especially for phone interactions

Confident in handling both inbound and outbound calls professionally

Target-oriented mindset with a strong passion for sales

Ability to build rapport, trust, and long-term client relationships

Professional, confident, and well-presented personality

Proficiency in MS Office and CRM tools is an advantage

What We Offer:

A competitive salary with performance-based incentives, clear career growth opportunities, continuous training and development, and a supportive work environment designed to help you succeed in a dynamic sales-driven role.

Attractive salary with performance-based incentives

Clear career growth and promotion opportunities

Ongoing training and professional development programs

Supportive and collaborative team environment

Hands-on experience in sales and customer relationship management

Exposure to a fast-paced education and training industry

Apply here

Cart (0)