BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

You will be responsible for driving student engagement, managing admissions processes, and supporting training programme growth while contributing to organisational development initiatives. This role combines admissions management, client interaction, and business development within the education and training sector.

You will engage with prospective students, corporate clients, and stakeholders through effective communication, handling both inbound and outbound interactions. The role requires identifying opportunities to convert enquiries into enrolments and training engagements, ensuring consistent follow-ups, and delivering tailored guidance aligned with individual and organisational needs.

Responsibilities:

Admissions Management: Manage end-to-end student admissions from enquiry to enrolment while ensuring accuracy and compliance.

Inbound & Outbound Communication: Handle student and client enquiries across email, phone, and digital platforms with timely and professional responses.

Lead Conversion: Convert prospective student and corporate enquiries into enrolments and training engagements through consistent follow-ups.

Programme Advisory: Provide detailed guidance on courses, certifications, and career pathways tailored to individual and corporate needs.

Training Coordination: Manage scheduling, logistics, and execution of training programmes and corporate sessions.

Business Development: Identify new opportunities, support marketing initiatives, and contribute to revenue growth through enrolments and partnerships.

Client Relationship Management: Build and maintain long-term relationships with students, corporates, and strategic partners.

CRM & Data Management: Maintain accurate records of admissions, leads, and client interactions within CRM systems.

Learning & Development Support: Assist in enhancing training programmes, conducting needs analysis, and improving course delivery frameworks.

HR & Administrative Support: Support recruitment, onboarding, employee records management, and internal HR processes.

Requirements:

Female candidate aged between 20–30 years.

Experience in sales, tele-calling, customer service, or relationship management preferred.

Strong verbal communication skills in English, particularly for phone-based interactions.

Strong communication and interpersonal skills.

Commercial awareness with a business development mindset.

Ability to manage multiple functions including admissions, sales, and HR.

High level of organizational and administrative capability.

Proficiency in CRM systems (e.g., Zoho CRM) and Microsoft Office.

Strong problem-solving ability with a proactive approach.

What We Offer:

A competitive salary with performance-based incentives, clear career growth opportunities, continuous training and development, and a dynamic, multi-functional work environment focused on admissions, training, and business development.

Attractive salary with performance-based incentives linked to admissions and revenue growth

Clear career growth and advancement opportunities within a multi-functional role

Ongoing training and professional development aligned with learning and development responsibilities

Ongoing training and professional development in learning & development and business strategy

Supportive and collaborative team environment within an academic institution

Hands-on experience across admissions, corporate training, and business development

Exposure to a dynamic education and professional training industry

BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

Hiring Learning and Development Officer

Responsibilities:

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